For $80-100 you can replace the entire machine with a brand new model, with current technology and a fresh warranty, which makes more sense than buying the new part for an older printer.ĭepending how you'd like to proceed, I can advise on the cleaning/reset steps if you wish to try, help with finding parts, finding a local repair shop, or recommending replacement options for you. You would have to, at a minimum, replace the printhead, which costs about $85 if the logic board is bad you’re looking at $200-250. While it can be fixed, it is not worthwhile to do so. 99.9% of the time, this does come down to a hardware fault. Don't hesitate to contact us in case of need. Refer to the HP document: Replacing the Printhead for HP Photosmart Plus for replacing the printer printhead. There is one step you can take here, to clean and reset the system, but it is very unlikely to help. The HP 4 cartridge print head part number is CN643A or the HP 5 cartridge print head is CN642A for your printer. As this is a 2011 model printer, it is well past its 3 year service life, so this type of failure is not surprising. The head is a "wear item" that fails with age/use. Lastly, scroll down to the bottom of the page and select Get phone number. Once completed click the Show Options icon on the bottom right. Specifically, it is the result of a bad printhead (or the logic board that controls it). Next, choose the Contact Support tab at the top and scroll down to the bottom of the HP Support- Contact page to fill out the form provided with your contact information. Unfortunately this error indicates a hardware problem,
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