During the reboot cycle (within 50 seconds of power up) press and hold the * (star) and # (pound) keys simultaneously for 3 full seconds. Now reboot by applying AC power, followed by battery. After you have removed battery and AC power, the keypad(s) should be dead. It is not recommended to remove power connections from the panel side, since it is live and can damage the panel if shorted. You may need a screwdriver to remove the screw holding the transformer into the wall plate. Simply do a hard reboot on the panel by removing any battery connection, then pulling the AC transformer from the receptacle. The back door method allows you to get into programming without the installer code. This FAQ and video can help you to safely remove the iControl unit. If so, this will have to be removed, and you may need to add a regular VISTA keypad to the system before you can proceed. If your VISTA panels was previously monitored by Xfinity, Comcast, Spectrum, or any other TV provider, you may have an iControl unit attached to the system. Power cycle the panel > Within 50 seconds of power up press and hold the * and # keys simultaneously. If you are not sure of your installer code, you can try the default listed above or use the back door method. The default installer code is 4112 so on a new panel you would enter: 4112 + 800. You need to enter your installer code followed by 800 on a keypad in order to program your VISTA-20P. General Overview of Honeywell VISTA Programming
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